FAQ’S

What exactly is “custom lipstick”?

Think of it as lipstick à la YOU!  Each tube is hand poured and MADE-TO-ORDER in our Washington, DC studio.  And unlike 99% of lipsticks on the market, with a custom lipstick, YOU control of the final product.  You choose the shade.  You choose the finish (cream, matte or sheer).  You choose the tube.  It’s that simple — and that fabulous.

Are your LIPPsticks cruelty-free?

We love animals (sometimes more than people).  So we NEVER test our products on them.  Ever.

How long will it take to get my order?

Our LIPP sample kits ship within 1-3 business days — while made-to-order full tubes of LIPPstick take 3-5 business days to ship.  Both are sent via the USPS, and only LIPPstick orders are sent with tracking.

How much is shipping?  Do you ship internationally?

Because (let’s face it) no one likes paying for it, we are proud to offer FREE SHIPPING on every order, every day.  Currently, we only ship to addresses in the United States.  International shipping coming soon lovelies.

What if I don’t like my LIPPstick shade?  Can I get my money back? 

We want you to be madly in love with your LIPPstick purchase.  And since even the best product images can’t always predict what a shade will look like on YOU, we created sample kits so that you can try BEFORE you buy.  As a rule, we do not issue refunds for any reason.  However, if your LIPPstick arrives damaged or (heaven-forbid) not at all, contact us immediately so that we can make it right.

Our customer service experts are here to answer any questions you may have about your order.  Drop them a line anytime at orders@mixmeltrepeat.com

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